Reference

Terms & Conditions for kitab99 Accounts

kitab99 Terms & Conditions explain how you open, use and secure your account before entering the lobby.

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kitab99 Terms & Conditions for kitab99 Accounts
TERMS ASSISTANCE

Help With Account Rules And Requests

A clear support route helps you understand a Terms & Conditions question before it affects your account.

Account questions Send us your question through the support channel shown on the kitab99 contact page.
Wallet status If a DANA, OVO, GoPay or QRIS status does not match your account, provide…
Access concerns When access or eligibility is unclear, tell us your country or region and the…
ACCOUNT CONTROLS

How We Apply These Terms

Our Terms & Conditions work alongside practical account controls rather than replacing them.

Data handling

We use account details, phone verification records and payment references to operate the account steps described in these Terms &…

Cookie choices

Cookies can keep your login session and selected lobby settings consistent between pages.

Account security

Keep your password, phone and verification messages under your control.

Record retention

We retain account, verification and transaction records for the period needed to operate the service, address disputes and meet applicable…

Policy changes

When we change these Terms & Conditions, we identify the revised sections and the date they take effect.

Correction requests

To request a data correction or ask who handles a policy question, use the support path and describe the record…

Terms & Conditions Questions Answered

These Terms & Conditions answers cover the account and policy searches we hear most often from Indonesian customers. They explain what happens at registration, how payment references fit into the rules, when we may ask for verification, and how to contact us about an access decision. For a situation involving a specific account, include its registered phone number when you contact support.

They cover account creation, phone verification, sign-in, lobby access, wallet requests, security duties, cookies, data records, policy changes and support requests. The rules apply to your use of the account and are read with any local requirement that applies where local law permits.

Yes. You should read the displayed Terms & Conditions before completing the account path. We may request your phone number and confirmation before access is enabled. If you do not accept the applicable wording, do not continue with account creation or account use.

Phone verification links the account step to the contact detail you provided and helps us handle security or account-change requests. We may request it before access or when a record needs checking. Never send your one-time code in a support message.

DANA and QRIS are payment choices that may appear for an eligible account. Follow the reference, amount and status instructions shown at the time of the request. Keep the receipt reference for support, because a mismatch may require a payment-status check before the account record is updated.

An access request may remain pending, be limited or be refused when account details, security checks or a local requirement are not satisfied. Access depends on local law. We can explain the relevant reason through support where local law permits, but cannot remove a required check.

Contact support with the registered phone number, the data field you believe is wrong and the correction you want made. We may confirm ownership first. We assess the request against record-keeping duties, so correcting data may not mean every transaction record can be removed.

Use the support channel shown on our contact page and name the clause or effective date you want clarified. We publish revised Terms & Conditions with the affected wording. If the question concerns local access, tell us your region so we can apply the correct rule.

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